The New York City Department of Consumer and Worker Protection (DCWP) estimated that the app's tipping processes in the city have deprived gig delivery workers of $550 million since December 2023. That was the month that New York City's minimum pay law for delivery workers took effect.

Around the same time, Uber Eats and DoorDash shifted the option for New York City customers to leave a tip only after placing an order.

The average tip for delivery workers on the apps dropped 75%, or from $3.66 to $0.93, one week after the apps made the changes, the DCWP found. The figure has since declined to $0.76 per delivery, according to the report…

A spokesperson for Uber did not respond to a request for comment on the report.

The new tipping process for New York City customers is "easy to miss and difficult to navigate," the DCWP said in a summary of its report…

The report comes ahead of a new city law that requires the apps to offer customers the option to tip before or during checkout. Both Uber and DoorDash have sued the City over the law, which is set to take effect on January 26….

DoorDash called the requirement "essentially an added tax" in a statement published in December…