France: Criminal human trafficking complaint filed against Uber Eats & Deliveroo by CSOs supporting migrant food delivery workers; incl. cos. comments
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“French advocacy groups accuse Deliveroo and Uber Eats of 'human trafficking'”
Delivery workers are "completely dependent" on the platforms and "forced to accept any working conditions", argue the plaintiffs: the Maison des Livreurs (Delivery Workers' Centre) in Bordeaux, the Maison des Coursiers (Couriers' Centre) in Paris, and the delivery worker support groups AMAL and Ciel.
The complaint was lodged on Wednesday with the Paris public prosecutor's office against the British company Deliveroo and the American giant Uber – platforms that "make significant profits by exploiting the vulnerability of these workers", according to Jonathan L'Utile Chevallier, project coordinator at the Maison des Livreurs in Bordeaux.
Uber Eats said in a statement that it had learned of the complaint through the media, and that it "has no basis".
Deliveroo, which has agreed in the past to pay raises, said it "strongly contests the allegations" and "firmly rejects any comparison of its business model to exploitation or human trafficking".
There are between 70,000 and 100,000 delivery workers in France, according to various estimates. A 2025 survey by Médecins du Monde (MDM) and several research centres, conducted among 1,000 delivery workers, found that 98.8 percent were born abroad and 64 per cent held no residence permit…